Support

Open SomaVibe, pick how you want to feel — Unwind, Focus or Sleep — and a length from 3 to 15 minutes, then press play and rest your phone on your chest or belly. Gentle vibration from the phone and paced, low-frequency sound move together to help your body settle.

There's nothing to count or perform — you simply receive the session. The core experience works with your phone alone; optional bilateral sessions use headphones or a supported watch for side-to-side sound or wrist pulses.

You don't need a watch or headphones for the core experience. Phone-only sessions use the phone's own vibration and sound, so you can begin without buying, wearing or charging anything else.

Some optional bilateral sessions use headphones for side-to-side sound or a compatible Garmin, Apple Watch or Wear OS watch for wrist pulses. Each session shows what it needs before you start.

Yes. Your session history, check-in answers, calm score and biofeedback readings stay on your device — they are not uploaded to us. There's no account and no login.

The core app works offline. Anonymous product analytics and privacy-limited crash reports are on by default and can be switched off separately in Settings. They never include your name, your heart rate, the mood you picked or anything you typed — they do include coarse usage signals like "a session was completed", which our Privacy Policy lists in full. SomaVibe uses no advertising tracking.

Open Settings in the app. There are two independent switches — one for anonymous product analytics, one for technical crash and performance reports. Both are on by default; turning either off stops new reports of that type immediately, and the rest of the app keeps working exactly as before.

Delete the app. Everything SomaVibe records about you — session history, check-ins, your calm score, biofeedback readings and settings — lives in the app's private storage on your device, so removing the app removes all of it. There's no app account to close and no app data on our servers.

If you previously joined the launch waitlist, that former record was held separately from the app: email contact@somavibe.app and we'll remove it.

On Apple Watch, the SomaVibe watch app asks permission to read your heart rate during a session so the session can follow your rhythm. To keep that reading available while the screen is off, watchOS requires the app to start a temporary "mind & body" workout — that's a platform requirement, and the workout is not saved to Apple Health.

We don't write anything to Apple Health, we don't read any other health category, and health data never leaves your device or reaches our analytics. You can revoke the permission any time in the Apple Health app.

You can try SomaVibe before paying anything — seven sessions are free, including a short sleep wind-down, so you can feel how it works on your own body first.

The full session library and the paid features unlock with a single one-time SomaVibe+ purchase. There's no subscription and no recurring charge.

SomaVibe+ is a one-time purchase made through the in-app purchase system available on your device, so refunds are handled by the relevant app store under its own policy. Request a refund through that store's standard refund process, and the store will process it.

If you run into trouble, email contact@somavibe.app and we'll help where we can — though the final decision rests with the store.

If you're a consumer in the EU, EEA or UK, see the note on the 14-day right of withdrawal in our Terms of Use — because SomaVibe+ unlocks immediately, you consent to immediate delivery at purchase and that right ends once delivery begins. Your statutory rights if the app is faulty are unaffected.

The SomaVibe+ lifetime purchase is tied to your app store account. If you reinstall the app or set up a new device, sign in with the same store account you bought it with and use "Restore purchase" in the app's settings — your access will come back at no extra cost.

If it doesn't restore, make sure you're using the same store account, then contact us at contact@somavibe.app.

SomaVibe is a wellness and relaxation tool, not a medical device. Please talk to your doctor before using it if you are pregnant, have a heart condition, a pacemaker or other implanted device, epilepsy or a seizure disorder, or any condition affected by sound or vibration.

Don't use SomaVibe while driving or while your phone is charging, and stop right away if you feel pain, dizziness, nausea or heart palpitations. See the full wellness disclaimer in our Terms of Use.